FAQ

Reservations can be made through the main phone, the homepage and travel agency.

TEL. 033-923-2000 

Cancellations or changes are not possible on the same day, and a penalty will be charged based on the check-in date after check-in. Please see below for details.

Cancellation policy

- 3 days before check-in: Free cancellation and change possible 
- 2 days before check-in: 30% penalty of first day 
- 1 day before check-in: 50% penalty of first day 
- Cancellation on the day or no show: 100% penalty of first day

Normal check-in time is from 15:00 pm, check-out is until 11 am the next day, and may be subject to change.

- For Late check-out request, please contact Front Desk.

  (Late check-out may not be available depending on room conditions on the day)

The hotel does not have self-catering facilities. Catering is not possible.

Microwave is available at the entrance of the restaurant on the first floor of the South Tower.

Pets are not allowed to enter or stay for your safety and comfort.

Smoking is not allowed inside the hotel (including the balcony).

Additional charges will be incurred and the room will be checked out when smoking.

(In case of smoking, KRW 300,000 / tax included)

Yes. Breakfast is available.

1F Shell Factory Restaurant, 20F HORIZON at 20 Restaurant(Sat-Sun)

[Operation time] 07:00 ~ 10:30 (Entrance until 10:00)
[Price] 33,000 won for adults / 18,000 won for children / 12,000 won for infants (4-7 years old)

Shell Factory is located on the 1st floor of Skybay Hotel Gyeongpo and offers a wide range of international menus for lunch and dinner.

[Operating hours]

Breakfast Buffet: 07:00-10:30 (Always open)
*Break time 10:30-12:00

Lunch 12:00 to 16:00
* Break time 16:00~18:00

Dinner 18:00~21:00 (last order 20:00)

The capacity is 200 seats.

TEL. 033-923-2020 for reservations

Shell Café is located on the 1st floor of Skybay Hotel Gyeongpo.

Opening hours are Mon-Sun open 10:00 ~ close 18:00  (last order 17:30)

Yes, it's available.
Terraces are available only in July and August.

The restaurant is located on the 20th floor of Skybay Hotel Gyeongpo.

- Breakfast buffet: 07:00 ~ 10:30 (Sat-Sun)
- Dinner buffet: 18:00 ~ 21:00 (Last order 20:00)
- Cafe: 13:00 ~ 17:00
- BAR: (Sun-Thu)18:00 ~ 23:00 (Last order 22:00)
ㅤㅤㅤ (Fri-Sat)18:00 ~ 24:00 (Last order 23:00)

Yes, you can use it. 

[Operating time]
- BAR: (Sun-Thu)18:00 ~ 23:00 (Last order 22:00)
ㅤㅤㅤ (Fri-Sat)18:00 ~ 24:00 (Last order 23:00)

Guests can enjoy the infinity pool, which offers endless views of the blue sea and the night sky.

[Place] 20th Floor North Tower
* Non-recurring season criteria
- everyday / 07:00~22:00(Time may vary depending on hotel situation)
- Normal fare is 60,000 won for adults / 50,000 won for children
- 30,000 won for adults and 20,000 won for children

* Based on peak season [as of July-August]
- Normal fare is 60,000 won for adults / 50,000 won for children
- 40,000 won for adults and 30,000 won for children

* Child age: 36 months-13years (under 36 months: free)
* Rates may vary by season and product.
* Unlimited usage during the day (1 day pass) business hours.
* Life jackets can be rented (first-come, first-served basis). Swimwear rental service is not provided.
* The number of people available per room may vary by product.
* Regular holidays may change depending on hotel conditions

* For the safety of all customers, we are urgent to use the tube and play equipment. (Infant puddle jumpers and neck tubes are available.)

* Parking lockers are not available for room guests.

* Please refrain from bringing in food, smoking and using oil for a comfortable environment.

[When inquiring about a group event]
Gangneung Reservation : 033-923-2103 / Reservation in Seoul : 02-2201-8362

* Time to call: weekday 09:00 ~ 18:00

[Operating Hours] 06:00 ~ 22:00
Located on the 20th floor of the North tower.

* No one under 18 admitted.
* Please bring your sportswear and sneakers to visit.
  (Sneakers are currently available to rent for 10,000 won. Sportswear are currently available to rent for 1 set of 10,000 won.)

The sauna located on the 2nd basement floor of North Tower is available to both outside and hotel guests. 

※ Information on the amount of money used 

External user:
Adult 15,000 won
Infant 10,000 won
Divided owner : 50% discount

Room guests Guest:
Adult 10,000 won
Infant 5,000 won

* Infant Age: 36 months to 7 years old

Opening Hours: 07:00 ~ 21:00

[Hours of Operation] 24 hours
Located on the lobby floor, it has workstations and facilities for personal work and skilled staff will provide you
with delicate services for your business and pleasure.
Services include paper work, photocopying and faxing.

[Usage fee] 
- Copy : Black and white 500 won / Color 500 won
- Print : Black and white 500 won / Color 500 won

Location : 2nd and 3rd floors of the hotel (mechanical parking tower only)

Parking space is small. Please use public transportation if possible, and we recommend using public parking nearby when crowded.

A convenience store is located on the ground floor of the hotel and opposite the Skybay Hotel.

(About 5 minutes by walk)

You can order it, so please pick it up directly in the lobby.

Free Wi-Fi available. (Please call 033-923-2000 for more information.)

Strollers and wheelchair rental services are available. (Please call 033-923-2011 for more information.)